Order Status

• Has my order shipped?

Click the "My Account / Order Status" link at the top right-hand side of our site to check your orders status.

• How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right-hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

• How do I track my order?

Click the "My Account / Order Status" link at the top right-hand side of our site to track your order.

• My order never arrived.

Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

• An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

• My product is missing parts.

Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

• When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

• How do I create an account?

Enter your information in the check-out page and click the button to save for later use or click on the "sign up" tab on the top of a product page.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

• How do I edit my account information?

Click the "log in" link at the top right-hand side of our site to edit your account information.

• How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

• I forgot my password.

Click the "My Account / Order Status" link at the top right-hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

• How do I return my product?

Due to the nature of perishable foods, we do not accept returns.

• I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

·        What is your return policy?

Due to the nature of perishable foods, we do not accept returns.

·        When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right-hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

·        Do you ship to my country?

We only ship within the continental U.S.A.

·        What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

·        When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

·        What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

Guarantees

·        Live Guarantee

We guarantee your lobsters to arrive alive!

·        Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing And Billing

• Do I have to pay sales tax?

You must pay sales tax if you are in the same state as our warehouse.

• I have a question on my charges.

Click the "My Account / Order Status" link at the top right-hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

• I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right-hand side of our site to print invoices.

• When will my credit appear on my account?

Credits usually take 7-10 business days from the time we process your refund.

Buyer's Guide

• How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

• How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

• How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

• How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart, you'll see a box where you may enter your coupon code. 

Additional Support

• How do I contact you?
  
• (978) 740-2900   
• FedEx@patriotlobster.com

Shipping & Deliveries

Before You Select Your Shipping Method

• Please unpack and refrigerate your live lobsters and fresh seafood immediately.
• All live lobsters and fresh seafood should to be eaten the day of arrival for peak freshness.
• PatriotLobster.com is not responsible for incorrect delivery addresses.
• PatriotLobster.com is not responsible for packages left when recipient is out of town.
• All claims must be made within 24 hours of delivery via email or telephone.
• Standard overnight delivery

Services are "End of day" means by 8:00 p.m for home delivery & End of business day for business deliveries in the destination's time zone. The exact time may vary by destination.

All perishable live lobsters and seafood are shipped using the "Standard Overnight" (Home Delivery Before 8:00 P.M.)

If your zip code does not have standard delivery available, "Priority" or "Priority Overnight" services are then needed, which does not guarantee an early delivery, just earlier in the day. Depending on your zip code. v.s Shipping rates are applied at checkout.

• Priority overnight delivery

If your zip code does not have standard delivery available, "Priority Overnight" services are then needed, which does not guarantee an early delivery, just earlier in the day. Depending on your zip code. v.s shipping rates are applied at checkout.

• Saturday overnight Delivery

Saturday delivery must be checked off or your delivery will be the following Tuesday. Shipping method via "Saturday" or "Priority Overnight" service for all Saturday and rural zip code shipments.

In Store Pick-Up

This method is for local customers to come to our facility to PICK UP via the curbside pickup portal on the front of our website. Different products are available to curbside pickup. Prices may differ due to packaging costs.

Do Not Use This Method If You Want Your Order Shipped.

• Shippers only display the city or zip/postal codes served by them in the destination and origin countries you selected. The rate and transit time application only uses city name or zip/postal code to define transit time.
• Transit times for Delivery, do not include Sundays, Mondays, or holidays.
• The service options and delivery times are dependent on the ship date, weight, dimensions, declared value, packaging, and/or address entered for your shipment. Any disparities between entered and actual data for your shipment may affect the availability of different service options and may result in a different delivery time and date. Please make sure that your shipment meets the terms and conditions of the service you have requested.
• The transit time results shown are based on the shipment date you provided. The results are valid only if your shipment is prepared and provided to the carrier by the latest published cut-off time in your origin city on the shipment date indicated and all the information entered in the rate and transit time application matched the actual shipment tendered.
• Delivery dates and times are provided for single-commodity shipments only.
• The transit time information is subject to change without notice.

FedEx Information

Once your order leaves us, FedEx will monitor it and keep you informed of any changes or issues.

FedEx utilizes a wide array of resolution capabilities, to manage shipments that encounter extended transit times, ensuring your lobster arrives in peak condition, even if weather or other issues intervene.

For questions related to transit, please contact (978) 740-2900 or log onto https://www.fedex.com to track your order.

Returns & Exchanges

How Do I Return An Item?

Please contact customer service for more information.

Due to the nature of live lobster and fresh seafood, we do not accept returns.

Customer Service 978-740-2900
fedex@patriotlobster.com.